Out of Brussels and Stockholm, my colleagues and I for ten years ran a flourishing consulting business, capitalising on our experience in managing EuroBonus for SAS and Miles & More for Lufthansa. We met during the negotiations for the integration of Star Alliance.
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What were the challenges
- Set up and manage an own agency in Brussels together with the partners in Stockholm
- Build a thriving team with complementary qualifications and talents to work as one
The approach we took
- Devised innovative and creative solutions for clients who needed to lower their customer defection rates and increase loyalty / retention
- Developed tools to quantify the benefits of fostering employee loyalty
- Bridged the geographic distance between the two offices by being among the first to use the Internet
The results we achieved
- 10 successful years of consulting – among others – Kempinski Hotels, Radisson Hotels, KLM, Air France, Swedish Rail, NK Department Stores, Electrabel, Proximus