Making Waves

+41 79 843 28 50

Welcome Back (1997 – 2007)

Out of Brussels and Stockholm, my colleagues and I for ten years ran a flourishing consulting business, capitalising on our experience in managing EuroBonus for SAS and Miles & More for Lufthansa. We met during the negotiations for the integration of Star Alliance.



What were the challenges

  • Set up and manage an own agency in Brussels together with the partners in Stockholm
  • Build a thriving team with complementary qualifications and talents to work as one

The approach we took

  • Devised innovative and creative solutions for clients who needed to lower their customer defection rates and increase loyalty / retention
  • Developed tools to quantify the benefits of fostering employee loyalty
  • Bridged the geographic distance between the two offices by being among the first to use the Internet

The results we achieved

  • 10 successful years of consulting – among others – Kempinski Hotels, Radisson Hotels, KLM, Air France, Swedish Rail, NK Department Stores, Electrabel, Proximus

1997 - 2007

Welcome Back!

Brussels & Stockholm

Co-founder & Senior Consultant