In 2016, a new opportunity arose: the museum for which I had been working as a volunteer guide had an opening for the position of the responsible for their visitor service – a very different role from the one I held before.
More
Which were the tasks and responsibilities
- Acquire system literacy with IREC’s Global Ticketing System
- Organise visits of international groups
- Attribute +/- 50 voluntary guides to these visits
- Reserve special openings of the museum and rentals of its facilities
- Coordinate with security services
- Plan the reception desk and
- Secure timely payments of group bookings
The approach taken
- Streamlined online booking procedures in French, English and German
- Built relationship with the (former fellow) guides
- Organised control mechanisms to secure seam- and flawless project management
The results achieved
- Highly satisfied customers, guides, and reception staff (no complaints)
- Measurable increase in revenue