Making Waves

+41 79 843 28 50

International Red Cross and Red Crescent Museum 2016 – 2018

In 2016, a new opportunity arose: the museum for which I had been working as a volunteer guide had an opening for the position of the responsible for their visitor service – a very different role from the one I held before.



Which were the tasks and responsibilities

  • Acquire system literacy with IREC’s Global Ticketing System
  • Organise visits of international groups
  • Attribute +/- 50 voluntary guides to these visits
  • Reserve special openings of the museum and rentals of its facilities
  • Coordinate with security services
  • Plan the reception desk and
  • Secure timely payments of group bookings

The approach taken

  • Streamlined online booking procedures in French, English and German
  • Built relationship with the (former fellow) guides
  • Organised control mechanisms to secure seam- and flawless project management

The results achieved

  • Highly satisfied customers, guides, and reception staff (no complaints)
  • Measurable increase in revenue

2016 - 2018

International Red Cross and Red Crescent Museum


Responsible for the Museum’s Visitor Services